QNSAI — Terms of Service

Looking for the terms for using this website? They are at qnsai.com/website-terms.

These are the terms that go with any quote we send you. They are short on purpose. If something here is unclear, ask us and we will explain it in plain words rather than send you more of these.

What you own

Your data, your records, your files, and your Google Workspace. All of it, permanently, whether or not you keep working with us. You can export it and hand it to anyone at any time.

What we own

The automation logic we build with, and our methods, templates and components. You get to use them while we are working together. We do not sell them and we do not sign them over as part of this agreement.

A builder builds your house. You own the house, the land, the keys and every brick in it. He keeps his tools and takes them to the next job.

If we stop working together

You keep everything of yours. We do not switch off anything that belongs to you.

The monthly runs for a minimum of six months from the start date, then continues month to month. After that either of us can end it with 30 days written notice.

If we ever need to end it during those first six months, we can, with the same 30 days notice, and you only pay for what you have had. We are not going to hold you to a relationship we have walked away from.

Those 30 days are the wind-down. The automation keeps running, we help you land anything still in flight, and the monthly applies for that period. At the end of it our automation is switched off, because that is the service you were paying for.

If you tell us in writing you want it off sooner, we switch it off sooner. The notice period is still payable.

You keep your Google Workspace, your data and everything we delivered, permanently. We leave a dated note in your system saying the automation is inactive and who to contact, so nobody spends a week wondering if something is broken.

When a piece of work is finished

When a piece of work is ready we will tell you. If we have not heard back from you within 10 business days, we treat it as accepted and bill it.

This is not the same as the invoice-dispute window further down. This one is about the work. That one is about the bill.

What we promise, and what we do not

We will do the work properly. If something we built stops doing what the quote said it would, tell us and we will fix it. If we cannot fix it within 30 days, that month is on us.

We do not promise a specific amount of money saved, revenue earned, or hours freed up. Anyone who does is guessing about your business.

We build inside Google and other services that we do not control. If one of them changes or goes down, we will adapt as quickly as we reasonably can, but we cannot be responsible for their outages.

If something goes wrong

If we cause you a loss, what you can recover from us is capped at what you have paid us in the twelve months before it happened. We are not responsible for indirect losses like lost profit or lost business.

That cap is part of why the price is what it is. It does not cover fraud or deliberate wrongdoing on our part, and it does not cover anything the law says cannot be capped.

Access

We use the access you give us only for the work in your quote, at the narrowest scope that does the job. You can revoke it at any time. If you revoke access we need, the work stops until it is restored.

You are responsible for the data you ask us to handle being yours to handle.

Paying

Invoices are due within 15 days.

The monthly covers the month ahead, not the month behind.

Invoices unpaid after 15 days may carry a 5% late fee, and we can pause the work and the automation we run for you until it is paid. We would much rather you called us. If you tell us there is a problem we will work it out with you, and we do not pause on people who are talking to us.

If you think an invoice is wrong, tell us within 10 days and pay the rest in the meantime.

If we buy a subscription on your behalf, you cover it for the term we committed to.

Changes

Anything outside what your quote describes gets quoted separately and agreed in writing first. You will never find out about a change from an invoice.

The legal basics

California law applies. If we end up in court it will be in San Bernardino County. Before either of us files anything, we give the other written notice and 15 days to sort it out.

We each keep the other's private business information private.

Your quote plus these terms is the whole agreement. Changes to it have to be in writing and agreed by both of us.

QNSAI · Edward Murphy · emurphy@qnsai.com · qnsai.com

Version 3 · 2 September 2026